Shipping policy
📦 Order Processing
- Orders are typically processed within 2–5 business days after payment is successfully received.
- Processing time does not include shipping/transit time.
- Orders are not processed on weekends or major holidays.
- Once your order has shipped, you will receive a tracking number by email or text when tracking information is available.
🚚 Shipping Times
Estimated delivery times are:
- U.S. Standard Shipping: approximately 7–20 business days
- International Shipping: approximately 10–30 business days
Delivery times are estimates and are not guaranteed. Shipping times may vary depending on the product, destination, carrier, customs, weather, holidays, and other circumstances outside of Pink Strands Hair Co.’s control.
Some products may have different shipping times. Please review the individual product listing before placing your order.
🛍️ Multiple Items in One Order
If you purchase multiple products, your items may arrive in separate packages depending on product availability and fulfillment location.
Don’t worry if everything doesn’t arrive at the same time — you will receive tracking information for shipments when available.
📍 Incorrect Shipping Address
Customers are responsible for providing an accurate shipping address at checkout.
If you realize you entered the wrong address, contact us immediately at:
We can only attempt to change an address before the order has shipped. Once an order has shipped, we cannot guarantee that the address can be changed.
🔎 Tracking Your Order
Once your order ships, tracking information will be provided when available.
Please allow 24–72 hours for tracking information to update after receiving your shipping confirmation.
📬 Lost, Stolen, or Marked Delivered Packages
Pink Strands Hair Co. is not responsible for packages that are:
- Marked as delivered by the carrier
- Lost or stolen after being delivered
- Delivered to an incorrect address provided by the customer
If your tracking shows “delivered” but you cannot locate your package, please first check with household members, neighbors, your mailbox/property, and the carrier.
If the package still cannot be located, contact us and we will assist you with the next steps available.
🌎 International Orders
International customers may be responsible for customs fees, duties, taxes, or other import charges associated with their order.
These fees are not included in the product price or shipping charge unless otherwise stated.
Pink Strands Hair Co. is not responsible for delays caused by customs.
⚠️ Shipping Delays
Once an order has been shipped, Pink Strands Hair Co. cannot control carrier delays.
Delays may occur due to:
- Severe weather
- Holidays
- High shipping volume
- Customs processing
- Carrier issues
- Incorrect/incomplete addresses
- Other circumstances beyond our control
Please allow additional time during major holidays and peak shopping seasons.
💕 By Placing an Order
By purchasing from Pink Strands Hair Co., you acknowledge and agree to this Shipping Policy and understand that estimated delivery dates are not guaranteed delivery dates.
We appreciate your patience, support, and understanding while we grow Pink Strands Hair Co. 🎀